There's an old saying: "Good, Fast, Cheap - pick two". Well, at CNC Technical Services, we believe you should expect all three. In today's world, if you are in the business of servicing CNC equipment, customer service is measured by the quality of your work, the cost of the job and how fast you can get the machine back into production. When all these are considered, you will find the clear choice for customer service and satisfaction is CNC Technical Services.
DOWN MACHINE REPAIR
When your machine is down, you're losing money. We understand this, so the need to get the machine up and running as soon as possible, combined with our commitment to doing the job right the first time is our utmost concern. Our labor and travel rates are amongst the lowest in the industry, and if service parts are needed on your job, our supply of in-stock parts and supplier inventories allows us to offer the lowest prices on parts with ultra-fast deliveries. For customers with the highest demands, we offer extended hours of operation, weekend service and on-call contracts.
Just looking for some phone support? No problem. Just give us a call and we would be happy to assist you...the best part is there is never a charge for technical support via phone or e-mail.
PREVENTATIVE MAINTENANCE
At CNC TECHNICAL SERVICES, we firmly believe that a preventative maintenance program is the single most important step you can take to reduce down machine service calls. We have an extensive preventative maintenance program that has been implemented at many of our customers' shops; in each case, the number of service calls for down machines decreased after the first year of performing PMs and decreased significantly after the second year.
Our exhaustive checklist covers all aspects of your machine's current condition, and our technicians are trained to inspect your machine with the utmost attention to detail. After completion, you will have an accurate bill of health of your machine with a recommendations list for anything we feel needs additional attention. And don't let cost deter you...we have recently implemented a lower, flat rate plan that makes it almost impossible to justify the lack of a PM program. In fact, in most cases, our PM program equates to about 1% of the cost of the machine on an annual basis, which is below the industry standard**. We also offer additional savings through our budget payment plan, which combines an additional 10% discount on your entire PM program while offering convenient monthly payments, making it easier for you to manage your budget. Give us a call today to find out just how affordable the benefits of a preventative maintenance program can be for you.
** Estimates for most preventative maintenance programs are an annual expense of 2-3% of the original or replacement cost of the machine.
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